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Chapter Nine (9): Information Governance (IG) and Records and Information Management Functions. From the Chapter, we have learned from that Records Management (RM) is a key impact area of IG â€“ so much that in the RM space, IG is often thought of as synonymous with or a single superset of RM. From that perspective, the International Organization for Standardization (ISO) defined business records as â€œinformation created, received, and maintained as evidence and information by an organization or person, in pursuance of legal obligations or in the transaction in the form of records.â€
Q1: To further enhance our knowledge and understanding of RM, ISO provided a more refined definition of RM to a granular level as â€œ[the] field of management responsible for the efficient and systematic control of what…? Identify and complete the missing phrase to directly complete the granular definition?